Frequently Asked Questions
Everything you need to know about your b.box experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric composition for stretch levels.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of make-up stains or scents to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your outfit for a specific event.
Do you ship internationally?
Yes, b.box ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How should I care for my b.box garments?
To maintain the quality of your clothing, we recommend following the care label instructions inside each piece. Most of our delicate items prefer a cold hand wash and being laid flat to dry.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.